Patient/Client Rights & Responsibilities

It is the practice and commitment of all employees and agents of BRAZOSPORT REHABILITATION &
WELLNESS, LLC, to respect and ensure the legal, ethical and moral rights of the patients and clients it
serves. Furthermore, every effort will be made to stay abreast of these rights and to provide an
environment that promotes human dignity as a founding service principle.

Each Patient has the Right to:

  • Be greeted and treated with care and in a courteous & dignified manner

  • Be assigned to the appropriately educated, trained, and skilled individual without regard to race,    
    creed, gender, national origin, disability, religion, sexual orientation, health status or age

  • Expect that all care will be delivered by or under the supervision of a physical therapist,
    occupational therapist or speech and language pathologist and that the identity of the individuals
    delivering care will be readily available

  • Be serviced in a registered facility that is fully compliant with federal, state and local regulations

  • Be given information regarding his/her care or potential care in a timely manner and in a way in
    which he/she can understand, the procedure(s), the purpose, the probable outcomes, the
    alternatives and the risks and benefits associated with recommended care or the lack of it

  • Be given the opportunity to participate in his/her care and care decisions including declining part
    or all of the plan of care

  • Expect that his/her diagnosis, prognosis, past history, treatment, clinical records and other
    associated documents will be handled in a confidential manner

  • Review and or have access to his/her clinical records

  • Be treated in an environment that is safe and accessible to the fullest extent of the law

  • Be duly and timely informed of any financial responsibilities that he/she will have as a result of
    rehabilitative, educational or injury prevention intervention

  • Request and receive an itemized statement for all services delivered, regardless of payor source

  • Be informed of any financial relationships that BRAZOSPORT REHABILITATION & WELLNESS,
    LLC, has with any payors, referrers, other healthcare entities/practitioners and/or vendors.

Each Patient/Client has the Responsibility to:

  • Give complete, accurate and timely medical, personal demographic and payor information to

  • Comply with the rehabilitative plan of care (per informed consent) to the best of his/her ability
    which includes, but is not limited to, following home programs/instructions, punctually attending
    scheduled treatment sessions and adhering to known precautions and limitations

  • Advise his/her therapist when rehabilitative goals or treatment approaches require modification
    secondary to external complicating factors including, but not limited to, physical or mental health,
    family, work or religious conflicts or commitments

  • Adhere to obvious deportment guidelines while at BRAZOSPORT REHABILITATION & WELLNESS,
    LLC, including, but not limited to, courteous interaction with staff, other patients/clients and
    visitors, conscientious personal hygiene and modesty and respect for treatment and clinical record
    confidentiality for self and others

  • Provide objective complaint notification to the CEO or their designee as well as the Texas
    Licensing Boards, if indicated.