It is the practice and commitment of all employees and agents of BRAZOSPORT REHABILITATION & WELLNESS, LLC, to respect and ensure the legal, ethical and moral rights of the patients and clients it serves. Furthermore, every effort will be made to stay abreast of these rights and to provide an environment that promotes human dignity as a founding service principle.
Each Patient has the Right to:
Be greeted and treated with care and in a courteous & dignified manner
Be assigned to the appropriately educated, trained, and skilled individual without regard to race, creed, gender, national origin, disability, religion, sexual orientation, health status or age
Expect that all care will be delivered by or under the supervision of a physical therapist, occupational therapist or speech and language pathologist and that the identity of the individuals delivering care will be readily available
Be serviced in a registered facility that is fully compliant with federal, state and local regulations
Be given information regarding his/her care or potential care in a timely manner and in a way in which he/she can understand, the procedure(s), the purpose, the probable outcomes, the alternatives and the risks and benefits associated with recommended care or the lack of it
Be given the opportunity to participate in his/her care and care decisions including declining part or all of the plan of care
Expect that his/her diagnosis, prognosis, past history, treatment, clinical records and other associated documents will be handled in a confidential manner
Review and or have access to his/her clinical records
Be treated in an environment that is safe and accessible to the fullest extent of the law
Be duly and timely informed of any financial responsibilities that he/she will have as a result of rehabilitative, educational or injury prevention intervention
Request and receive an itemized statement for all services delivered, regardless of payor source
Be informed of any financial relationships that BRAZOSPORT REHABILITATION & WELLNESS, LLC, has with any payors, referrers, other healthcare entities/practitioners and/or vendors.
Each Patient/Client has the Responsibility to:
Give complete, accurate and timely medical, personal demographic and payor information to BRAZOSPORT REHABILITATION & WELLNESS, LLC
Comply with the rehabilitative plan of care (per informed consent) to the best of his/her ability which includes, but is not limited to, following home programs/instructions, punctually attending scheduled treatment sessions and adhering to known precautions and limitations
Advise his/her therapist when rehabilitative goals or treatment approaches require modification secondary to external complicating factors including, but not limited to, physical or mental health, family, work or religious conflicts or commitments
Adhere to obvious deportment guidelines while at BRAZOSPORT REHABILITATION & WELLNESS, LLC, including, but not limited to, courteous interaction with staff, other patients/clients and visitors, conscientious personal hygiene and modesty and respect for treatment and clinical record confidentiality for self and others
Provide objective complaint notification to the CEO or their designee as well as the Texas Licensing Boards, if indicated.