Cancellation Policies and other info:
We are committed to exceptional customer service and clinical care to expedite the healing and recovery process. To accomplish this, it is extremely important that you attend each of your scheduled appointments. If you know that you will be unable to make a scheduled appointment, call our office immediately for rescheduling, and allow us to fill your therapist’s time slot.
We require 24 hours advance notice of appointment cancellation. In the event of a late cancellation, or “no show,” your account will be assessed a $35 cancellation fee. Three unscheduled cancellations, or “no shows,” will result in you being discharged from therapy.
Workers’ Compensation patients are not charged for cancellations or “no shows,” however we are required to notify the patient’s Physician, Case Manager and Employer, of noncompliance with therapy. Brazosport Rehabilitation & Wellness, LLC appreciates your assistance and understanding with this policy. For questions regarding this policy, please email us.
Payment Options:
You are financially responsible for all services provided in the event your insurance carrier declines payment. Payment of co-payment and unmet deductible is expected at the time of service. We accept MasterCard, Visa, personal checks, money orders or cash. Returned checks are subject to a $25 processing fee.
Insurance Issues:
We accept most forms of private insurance, Worker’s Compensation Insurance, and Medicare. Please see our section about insurance.
Information Privacy Policy:
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please review it carefully. If you have any questions regarding this notice or wish to receive additional information about our privacy practices, please contact us If you believe your privacy rights have been violated, you may file a complaint with our clinic or with the Secretary of the DHHS.
To file a complaint with our clinic, please contact us. All complaints must be submitted in writing. You will not be penalized for filing a complaint.
